May 23, 2011

TCN Releases Next Generation “Intelligent Skills-Based Routing” To Shorten Connection Time and Revolutionize Agent-Customer Matching

Posted In: Press, TCN Features Author: TCN

TCN Inc. today announced the release of its intelligent skills-based routing that again pushes the envelope of virtual call center technology development. In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the […]

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May 19, 2011

TCN and Zions Bank: Speaking on Business

Posted In: Buzz, News, Press Author: TCN

Click here to listen to the article. This is Chris Redgrave for Zions Bank Speaking on Business. This is interesting: the United Kingdom ranks as Utah’s top export destination. It’s followed by China, Canada and India with Switzerland rounding out the top five. Governor Gary Herbert recently visited China on a trade mission and as […]

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May 17, 2011

Review: Technology To Improve ROI

Posted In: Buzz, News Author: TCN

For the most part, today’s agencies understand the benefits of using cloud-based technologies to bypass the manual dialing of answering machines, busies, no answers, invalids and fax dial attempts. However, it seems that because of the speed of technological developments, there is almost always the potential to increase agency performance and collection results.

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May 13, 2011

Staying Current on Cell Phone Scrubbing

Posted In: News, TCN Features Author: TCN

With TCPA compliance being a hot topic for the past 2 years, TCN clients should take comfort in the fact that they have had the best TCPA compliance tools at their disposal all along. TCN offers a sophisticated 2 tier security in identifying cell phones and allowing our clients to take proper action with phone […]

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May 09, 2011 Covers New Website

Posted In: Buzz, News Author: TCN

It has been only a week since TCN launched its new website and the response has been overwhelming. Dave Bethers, VP of Sales said in response to the new website and the way cloud call center solutions is heading, “Many people have speculated on what the acronym ‘TCN’ stands for; we would tell them Telephone […]

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May 02, 2011

TCN Unveils New Website to Keep Pace with Feature Growth

Posted In: News, Press Author: TCN

Running a nimble and innovative technology company can be a lot like caring for a gaggle of growing children: one must constantly buy new clothes to accommodate gangly and growing limbs. In this analogy, the clothes are a company’s website. The analogy holds: like clothes, a website should accurately portray its owner’s personality. It should […]

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