Jul 28, 2014

Is Your Fred Flintstone Telemarketing Software Weighing Down Call Center Efficiency?

Posted In: Call Center Solutions, Cloud Technology Author: TCN

Speed and efficiency are the name of the game for outbound call centers. Agents need to be nimble, energetic and swift, and their managers need to be equally quick-thinking and fast-acting in order to keep the call center operating at optimum efficiency. But even with rock star agents and a home run manager, if the […]

Read »

Jul 22, 2014

GM Implements Scalable Call Center Solutions to Match Increased Demand

Posted In: Automotive, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, News, Switch to the Cloud Author: TCN

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the […]

Read »

Jul 21, 2014

TCN to Present Cloud-based Call Center Technology at 2014 ACA International Credit and Collections Conference

Posted In: ACA, Call Center Solutions, News, Press Author: TCN

St. George, Utah, July 21, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will showcase TCN’s Platform 3.0, the industry-leading, cloud-based contact center suite, at the 2014 ACA International Credit and Collections Conference in Chicago, Ill. on July 23-25. […]

Read »