cloud based call center

Oct 29, 2014

How Top Companies Lower Operational Costs with a Cloud Based Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Switch to the Cloud Author: TCN

New businesses and established companies alike have invested in the power of the cloud, and the call center industry is realizing the benefits that come from implementing a cloud-based system – the biggest being call center workforce management. The normal call center is stocked full of various sundry equipment, much of which becomes outdated almost […]

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call center industry trends

Oct 27, 2014

Call Center Industry Trends for 2015

Posted In: Call Centers, News, Now Trending, TCPA Author: TCN

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and […]

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call center

Oct 23, 2014

How Call Center Managers Can Improve Agent Service Levels

Posted In: Call Center Solutions, Call Centers, Customer Service Author: TCN

Optimizing employee performance and customer satisfaction should always be held as a top priority for any call center manager. But few have the necessary tools or understand the best methods for achieving that optimal state – it’s important to not only have the interpersonal skills but also a worthy call center workforce management tool. It’s […]

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call center software

Oct 21, 2014

4 Cost Advantages of Switching to Cloud Based Call Center Software

Posted In: Call Center Solutions, Call Centers, SaaS, Switch to the Cloud Author: TCN

In our age of advanced technology, there actually exists the power to upgrade the capabilities of your call center and save money in the process. If you manage or own a call center, then you are familiar with the fast paced environment and the multiple hats that must be worn in order to run a […]

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call center best practices

Oct 16, 2014

Call Center Best Practices for Maintaining High Customer Satisfaction Levels

Posted In: Call Center Solutions, Customer Service Author: TCN

When you’re establishing a call center culture that embraces providing a superior customer experience, it’s important to have a strategy in place that keeps established call center best practices front of mind. Maintaining high team morale is also an important factor in ensuring that call agents are able to deliver consistently high levels of customer […]

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call center software

Oct 14, 2014

The Top 5 Reasons Call Center Software is a Necessity for Your Business

Posted In: Call Center Solutions, Cloud Technology, Collections Author: TCN

Have you ever considered the power of leveraging call center software to run your operation? Continual advances in technology have led to cloud-based, VoIP call center software that can automate your tasks and give you capabilities you only imagined before. Not only can you substantially increase productivity across the board, you also have the ability […]

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call center predictive dialing

Oct 09, 2014

The History of Call Center Predictive Dialing for the Debt Settlement Industry

Posted In: Call Centers, Cloud Technology, Compliance Author: TCN

In the Beginning… Towards the end of the 1980s, InfoLogix Incorporated’s Douglas A. Samuelson claims he utilized queuing and simulating techniques to become the very first to use call center predictive dialing. The debt settlement industry would never be the same. In a nutshell, call center predictive dialers figure out precisely when the best time […]

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Oct 06, 2014

Cloud Based Call Center for the 21st Century: Consumption-Based Pricing

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: TCN

In the quest to control costs and maximize margins, businesses turn to solutions with lower overhead and scalable services to right-size their costs. Unfortunately, premise-based call centers are hindered by the infrastructure they’re built on, and with software requiring constant updates, it’s clear that the call center industry needs to evolve. So the decision must […]

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