Feb 24, 2015

How Centralized Data Benefits Call Centers

Posted In: News Author: TCN

Whether you’re a Call Center Manager for a busy customer service department or you run a multi-shift third-party debt collection center, there’s no debate that you have lots of people, deadlines, quotas, and reports vying for your attention. While the responsibilities in your ever-demanding role will always ultimately rest on your shoulders, how you choose […]

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Feb 23, 2015

TCN VP of Business Development Kerry Sherman Recognized as 2015 CRN Channel Chief

Posted In: Awards, News, Press Author: TCN

St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2015 CRN Channel Chiefs. The influential executives on this […]

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Feb 19, 2015

How Newspapers are Raising Revenue with Call Center Software

Posted In: Call Center Solutions, Cloud Technology Author: TCN

Call center software helps companies connect with customers at a much greater success rate than the old manual method of having a person dial each number. Print news is no exception. By automating the new start verification process using call center software, newspapers save time and money. The automated process also initiates an opportunity for […]

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Feb 17, 2015

Using IVR Technology for Customer Surveys

Posted In: Call Center Solutions, IVR Author: TCN

Customer surveys are a timeless way to identify what your company is doing right and areas for improvement. Traditional mailed surveys, however, are a costly and tedious method of acquiring insight into your customers’ experiences with your company, products, and services. TCN’s robust Interactive Voice Response (IVR) technology allows companies to conduct surveys while saving […]

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Feb 12, 2015

Events Notification with Call Center Software

Posted In: Call Center Solutions Author: TCN

Conceptualizing, orchestrating, and launching a promotion for an upcoming seasonal or weekend event, a brand new service, or a special offer doesn’t matter much if your team isn’t able to get the word out in a timely, cost-effective, and engaging manner. While you might invest countless man hours and budget in preparing for the event, […]

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Feb 11, 2015

TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

Posted In: News, Platform 3, Press Author: TCN

St. George, Utah – February 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to […]

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Feb 10, 2015

Improving Agent Efficiency at Collection-based Call Centers

Posted In: Call Centers Author: TCN

Collection-based call center managers provide leadership, cutting-edge initiatives, strategically-mapped directives, and creative solutions as challenges arise. You strive to help your team achieve a solid remittance commitment from severely troubled and/or delinquent debtor accounts while adhering to industry protocols. One way to increase remittance is by improving agent efficiency, which helps accomplish several additional goals: […]

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Feb 06, 2015

Staying TCPA Compliant in a Cell Phone World

Posted In: Compliance Author: TCN

Whether you’re the call center manager for a huge customer service center or for a busy third-party debt collector, your team has to not only successfully achieve its daily outbound contact goals, but they have to accomplish that feat while adhering to industry rules, regulations, and protocols. For 25 years now, the Telephone Consumer Protection […]

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cloud call center software

Feb 04, 2015

Measuring Productivity in a Call Center

Posted In: Call Centers Author: TCN

Call center executives are often tasked with measuring worker productivity, and there are several different metrics you can use to track your employees’ efficiencies on the phone. As noted in numerous industry publications and survey results, improving call metrics can be directly tied to customer satisfaction. Here are some common call center metrics used to […]

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