Dec 22, 2015

Will Nomadic VoIP Revolutionize Your Call Center or Go to Work Elsewhere?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird Author: Mckay Bird

After 20 years of quietly and steadily acclimating into the modern workplace, Voice over Internet Protocol (VoIP) technology has done what any incredibly talented service center employee would do in its situation: stand up.

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Dec 17, 2015

What You Should Know About IP Telephony Security

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Jesse Bird Author: Jesse Bird

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, […]

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Dec 16, 2015

Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, News Author: L. Tiatia

Every organization wants to ensure that it’s running as efficiently as possible, and call centers are no exception. Cloud-based call center software can help businesses overcome challenges that the industry has struggled with since its inception.

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Dec 14, 2015

TCN Celebrates Our Merger with Global Connect

Posted In: Terrel Bird, VOIP Author: Terrel Bird

TCN has some exciting news to share with our customers and the call center industry as a whole – we’ve merged with Global Connect, a fellow provider of contact center technology. This merger will enable us to deliver an even higher level of service to our entire customer base as we join the forces of […]

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TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Posted In: Buzz, News, Press, Switch to the Cloud Author: TCN

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under […]

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Dec 10, 2015

5 Things That Can Drag Your Call Center Productivity Levels Down

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology, Customer Service Author: Adam Dummar

With the multitude of software tools available, businesses are more interested than ever in optimizing their productivity to boost their bottom line. Call centers are no different, with many potential pitfalls ranging from lack of proper oversight to inconsistent training processes. Below are five areas where call center productivity could suffer the most. 1. Unfair […]

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Dec 08, 2015

Getting Your Call Center Up and Running in the Cloud

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology Author: Adam Dummar

There are plenty of benefits that come with a move to the cloud, including the potential for big cost savings. Businesses big and small are moving their operations to the cloud, with nearly 40 percent of small businesses already working in the cloud. If you think it’s time for your call center to be cloud-based […]

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Dec 02, 2015

Workforce Management and Optimization for Call Center Managers

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: Charlie Jergins

Data analysis can help boost your call center’s productivity by measuring performance metrics and enabling you to track call center employees’ performance. TCN’s call center workforce management functionality has easy-to-use reporting tools can help you to optimize your workforce while providing targeted support.

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