Feb 22, 2018

Nine Ways the GDPR Could Affect Call Centers Globally

Posted In: GDPR Author: Mckay Bird

Despite a mix of regional political uncertainties, the EU’s GDPR is on track for a May 2018 implementation. Its pending arrival is already causing anxiety, particularly with call centers that regularly process consumer data. This article takes a closer look at their concern by examining nine ways the GDPR could affect operations this year. 1. […]

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Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: Collections, Compliance, TCPA Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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Feb 12, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: ACD, Agent Efficiency, Call Center Solutions Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 07, 2018

Seven Ways Call Center Business Intelligence Boosts Agent Productivity

Posted In: Agent Efficiency, Business Intelligence, Cloud Technology Author: Mckay Bird

Ian Michiels at Customer Think suggests a marker of successful business intelligence (BI) lies in employee productivity. He isn’t wrong. His statement, however, raises questions about how to define positive productivity. In addition, his words relate to business intelligence generally rather than to call center business intelligence specifically. This article solves for both areas, examining […]

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TCN Unveils New Global Headquarters in Downtown St. George to Accommodate its Continuous Growth and Future Expansion

Posted In: News, Press Author: TCN

St. George, Utah, – February 7, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the opening of its new global headquarters in the heart of St. George at 162 N. 400 E., St. George, Utah to support the company’s steady […]

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Feb 05, 2018

13 Top Trends Affecting Call Center Technology in 2018

Posted In: Call Center Solutions, Call Centers, News Author: Mckay Bird

As businesses and organizations set goals and make plans for 2018, they may wonder what trends will impact their communications and call center technology. Several developments could impact the two, ranging from the repealed net neutrality regulations to the shifting role of the call center agent. To help businesses prepare for the future, TCN covers […]

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