Jun 26, 2018

TCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations

Posted In: India, News, Press Author: TCN

St. George, Utah, – June 26, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses […]

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Jun 22, 2018

5 Ways Call Center Business Intelligence Speeds Up Return on Investment

Posted In: Business Intelligence, ROI Author: TCN

Few businesses purchase call center technology without considering its return on investment (ROI). Instead, they define their business goals and needs, and then compare possible contact center solutions. A couple of technologies rise to the top – usually the ones geared toward recouping an investment the fastest. One common element to the winner’s circle? Call center […]

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call center technology

Jun 15, 2018

TCN’s Call Center Technology Predictions for 2019

Posted In: Blog, Call center technology, Speech Analytics Author: TCN

We all love predictions – and the pursuit of call center technology as a competitive edge – that gets the pulse racing. That’s why the Executive Vice President at TCN Inc., Darrin Bird, is sharing his predictions for the upcoming year. So, strap on your visionary goggles and have a look beyond the veil of […]

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Jun 01, 2018

How Can Updated Call Monitoring and Speech Analytics Help My Business?

Posted In: Call Center Solutions, SaaS Author: TCN

Call monitoring software can seem insignificant when compared to features like blended call flows, dynamic agent scheduling, and interactive voice response (IVR). But that insignificance is a myth. Call monitoring and recording software offers huge benefits. And, combined with Speech Analytics, those benefits multiply for agents and the bottom line. Speech Analytics Delivers Insight on […]

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