Browse through ClearTouch’s comprehensive feature list, click to learn more, then call us for a demo!
- Scalable Cloud-Based Contact Center
- Call Center Business Intelligence
- Manual Dialer
- Preview/Manual Dialing Mode
- Live Call Monitoring
- Real-Time Call Campaign Costs Monitoring and Reporting
- Skills-Based Call Routing
- Decision Blocking
- Manager-to-Agent Messaging
- Inbound/Outbound/Blended Call Flows
- Predictive Dialer
- Auto Dialer
- Blended Interactive Voice Response (IVR)
- Traffic/Volume Forecasting
- Interactive Voice Messaging (IVM)
- Automatic Call Distribution (ACD)
- Call Recording and Storage
- Manually Approved Calling (MAC)
- Cell Phone Scrub
- AgentSMS – Interactive SMS Suite
- Seamless Data Transfers
- VocalDirect – Voicemail Delivery Suite
- Healthcare Services Suite
- VocalVision – Call Center Suite for the Visually Impaired
- Business Intelligence
- Agent Gateway – Intuitive Agent Interface
- Agent-Level, Real-Time Customizable Reporting
- Comprehensive Compliance Suite
- Custom Web-Services APIs
- Multi-Tenant Account Access
- Enhanced Reporting / KPIs
- Manager Barge-In / Full Conference / Whisper to Agent
- Manager Dashboards
- Custom Agent Scripting
- Simple Setup for At-Home Agents
- Interactive Voice Messaging