ClearTouch's Contact Center Solution Offers a Full Range of Enterprise Features

Browse through ClearTouch’s comprehensive feature list, click to learn more, then call us for a demo!

• Scalable Cloud-Based Contact Center
• Call Center Business Intelligence
• Manual Dialer
• Preview/Manual Dialing Mode
• Live Call Monitoring
• Real-Time Call Campaign Costs Monitoring and Reporting
• Skills-Based Call Routing
• Decision Blocking
• Manager-to-Agent Messaging
• Inbound/Outbound/Blended Call Flows
• Predictive Dialer
  • Redialing Busy or No-Answers
  • Conditional and Sequential Dialing
  • Hang Up on Answering Machines
  • Alternate Time of Day Dialing
  • Rotating Messages
  • Populates DNC Lists Automatically
• Auto Dialer
• Blended Interactive Voice Response (IVR)
• Traffic/Volume Forecasting
• Interactive Voice Messaging (IVM)
• Automatic Call Distribution (ACD)
• Call Recording and Storage
• Manually Approved Calling (MAC)
• Cell Phone Scrub
• AgentSMS – Interactive SMS Suite
• Seamless Data Transfers
• VocalDirect – Voicemail Delivery Suite
• Healthcare Services Suite
• VocalVision – Call Center Suite for the Visually Impaired
  • Job Access with Speech (JAWS) Compatible
• Business Intelligence
• Agent Gateway – Intuitive Agent Interface
  • Conferencing, Messaging, Agent Triggers and More
• Agent-Level, Real-Time Customizable Reporting
• Comprehensive Compliance Suite
• Custom Web-Services APIs
• Multi-Tenant Account Access
• Enhanced Reporting / KPIs
• Manager Barge-In / Full Conference / Whisper to Agent
• Manager Dashboards
• Custom Agent Scripting
• Simple Setup for At-Home Agents
• Interactive Voice Messaging