Cloud contact center Solutions

Overview

The biggest challenges of call center software are:

  • Difficult to integrate with the IT applications
  • Expensive hardware and software with huge Capex
  • Inability to scale up and down per the business needs
  • High support and maintenance costs
  • Compliance to various standards – HIPAA, PCI-DSS, GDPR, ISO27001, SSAE16/ISAE 3402 Type II
  • Difficulty in accessing the application for work-at-home agents

Our contact center solution addresses all of these needs. We have 20+ years of legacy in this industry, and we are the pioneers in implementing cloud contact center solutions. 2700+ loyal and happy customers vouch for our product worldwide.

 

All the features you need

 

 

Auto-attendant IVR – pre-recorded responses to meet your caller needs saving time and
money
Missed Call Services – you will never miss a customer call to your business
Virtual Number – inbound DID numbers for your customers to reach you from wherever
they are
Inbound, Outbound, Predictive, Progressive, and Preview Dialer – flexible customer
interactions with the ability to making your agents 70% more productive
Call Management Software – automatic call distribution, efficient queue management,
and intelligent routing that enhances the customer experience

API integration – integrate your enterprise applications like CRM, helpdesk, ERP and
other best-of-breed systems seamlessly
Compliant to various industry standards – HIPAA, ISO27001, PCI-DSS, SSAE16 / ISAE 3402 Type II

 

Business advantages of ClearTouch

 

100% customizable – our call center solution is fully customizable to handle your
business processes and workflow
No Capital Investment – you pay only for the subscription, and it works on a pay-as-you-
go model
Quick setup – the entire installation is done within 24 hours, and you are up and running
Real-time updates – automatically manage maintenance and upgrades while ensuring
24×7 business continuity support
In-depth reporting – helps you prepare for the future, manage performance and support
time-sensitive decision making
Scalable – scale up and down your infrastructure based on your business demands
without any impact on the customer experience
Highly secure and reliable – complete protection of data with compliance to various
standards like HIPAA, PCI, and GDPR
Easy to use Dashboard – clear dashboard view of the performance of your call center. It
is configurable based on the user levels

 

What makes ClearTouch different from others?

 

● 20+ years in the call center industry, 2+ Billion calls handled, fortune 500 companies
2700+ customers, 50+ Million consumers, 150+ countries
Cloud Solution – provides access from anywhere without expensive infrastructure needs
API integration – easy integration with best-of-breed IT systems that enhances customer
experience
Compliance – SSAE16 / ISAE 3402 Type II, ISO 27001, PCI-DSS, HIPAA
Call load Management – automatic call distribution, efficient queue management, and
intelligent routing
Work from home ready solution – make your agent work from home within 24 hours

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