The healthcare industry faces several challenges while implementing a teleconsultation solution. They are:
- Ease-of-use issues as non-technical resources manage the teleconsultation infrastructure
- Ability to ensure that Doctor’s time doesn’t get wasted due to no-shows
- Ability to automatically connect the patients with the doctors without an assistant or a secretary
- Call recording, storage, and integration with the EMR of the patients
- High costs that don’t justify the initiative
- High support and maintenance costs
- HIPAA compliance
Our teleconsultation solution addresses all of these needs. We have 20+ years of legacy in this industry, and we have implemented teleconsultation solutions at hospitals across the world.
All the features you need
- Voice and SMS broadcasting – schedule, confirm, reconfirm appointments, and collect feedback from patients using VocalRx, the voice, and SMS broadcasting platform
- Cloud Telephony – automatically connect the patients with the doctors without an attendant or secretary
- Call recording – recording of all your teleconsultations for it to be transcribed later
- Missed Call Services – you will never miss a patient call to your business
- Virtual Number – inbound DID numbers for your patients to reach you from wherever they are
- API integration – integrate your teleconsultation solution with the EMR and other IT applications
- Easy to install, configure and use – you are up and running in no time with its intuitiveness
- Compliance to HIPAA standards
Business advantages of ClearTouch
- 100% customizable – our teleconsultation solution is fully customizable to handle your business processes and workflow
- No Capital Investment – you pay only for the subscription, and it works on a pay-as-you-go model
- Quick setup – the entire installation is done within 24 hours, and you are up and running
- Real-time updates – automatically manage maintenance and upgrades while ensuring 24×7 business continuity support
- In-depth reporting – helps you prepare for the future, manage performance and support time-sensitive decision making
- Highly secure and reliable – complete protection of data with compliance to standards like HIPAA and GDPR
What makes ClearTouch different from others?
- 20+ years in this industry with the experience of implementing teleconsultation solutions for hospitals
- Cloud Solution – provides access from anywhere without expensive infrastructure needs
- API integration – easy integration with the EMR and best-of-breed IT systems that enhances the patient experience
- Compliance – HIPAA, and GDPR
Request a Demo Click or call today for a free demo and let us help you transform your Contact Center.
