Jun 30, 2020

ClearTouch ensures high-quality calling for a call center by helping them tide over low-bandwidth connection of its at-home agents

Posted In: BPO, Call Center Solutions, Case Study Author: Uthaman Bakthikrishnan

The customer is one of the largest online marketplaces for instant custom rate quotes on loans and credit cards. You can shop for loans, deposits, and cards online now. The loans that they work include personal loans, vehicle loans, home loans, and education loans. They work with multiple banks, and they get you the best […]

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business intelligence

Sep 27, 2017

10 Tips to Reach More Clients with Your Cloud Based Call Center

Posted In: BPO, Business Intelligence, business performance, Customer Service Author: TCN

Some businesses and organizations make huge gains when they employ cloud contact center solutions, easily reaching more clients and subsequently benefiting from increased collections, profits, and loyalty. Other entities struggle. The difference can be explained in one word: implementation. How you use any technology, including a cloud based call center, determines the final outcome. If you […]

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Feb 03, 2016

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

Posted In: Awards, BPO, News, Press Author: TCN

St. George, UT, February 3, 2016 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized […]

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