Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business? One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing […]

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 […]

The call center industry is full of innovative solutions for a variety of challenges – from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. And some solutions help guarantee that all your call center employees can do their best work and by providing them […]

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site […]

When it comes to technology decisions, it’s easy for small businesses to get caught up in looking only at the bottom line. But organizations should assess more than just cost. In the case of Voice over Internet Protocol (VoIP), there are a number of factors that come into play before a company makes the leap […]

As most in the call center industry can attest, there is a lot of talk lately about the benefits of transitioning to a cloud-based, hosted phone solution. The advantages that the technology offers in terms of scalability, flexibility and backend power make it extremely attractive to operations of all sizes, and making the switch doesn’t […]