The customer is one of the largest online marketplaces for instant custom rate quotes on loans and credit cards. You can shop for loans, deposits, and cards online now. The loans that they work include personal loans, vehicle loans, home loans, and education loans. They work with multiple banks, and they get you the best […]

The customer is one of the leading banks in India, with 1000+ agents managing various processes. The infrastructure is pretty robust with its call centers and outsourced call centers. They were selling products like fixed deposits, personal loans, credit cards, and bancassurance products of both life and medical insurances of 3rd party organizations. They had […]

Everything needs that special something to grow. Plants need water and sunshine. Humans need great food, clean water and abundant plants. Businesses… They need customers. As many as they can get. But unlike plants and humans, they don’t have to constantly replenish themselves. Once a business gets a customer, they could potentially keep them (and […]

What are 2 ways to optimize call centers? Shorten call times and increase agent availability. Simple. But not easy. Unless… Call centers have the right technology. Something like… A piece of software that intercepts calls and automatically moves callers to the right place or the right agent. That’s precisely what an ACD system can do. […]

Let’s face it: Customers don’t like calling customer service. Some even hate it. But what is it exactly, that people don’t look forward to when contacting a call center? Waiting. And not getting an answer to their question fast enough. So really…just waiting. To counteract this, call centers need to help customers get what they […]

Research and Markets reported that “the contact center software market size is expected to grow from USD 17.65 billion in 2018 to USD 35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9%.” What’s driving this growth? According to the same forecast, “enhanced customer experience through multiple channels, such as voice, video, […]

Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. While many businesses still rely on outdated, expensive to maintain hardware dialers, their competitors are quickly gaining market share by adopting modern contact center solutions. Why is that? Because, according to a Price Waterhouse Coopers report, “59% [of customers] will […]

Service and sales are two of the most important facets of operating a successful business. While each requires a separate set of core skills, leading companies leverage the power of agent training and call center software to merge these two customer-facing components. That makes a lot of sense; when support agents know everything about a […]

Newspapers remain a trusted source of news, especially among those hungry for informative articles and thoughtful op-eds. Readers are also ravenous for balanced opinions backed by research, timely news about politics, culture and events that matter to them. But how does one attract and convert them into paying subscribers. To accomplish this goal, newspapers turn […]