Jul 14, 2020

Are you spending a fortune on call center technology?

Posted In: Call center technology Author: Uthaman Bakthikrishnan

When you look at the cost of a call center, there are a number of variables with varying complexities. When you contextualize these variables along with the complexities, then you can arrive at the cost of a call center. Most often than not, when a call center technology vendor submits their quote, the buying side […]

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Jun 01, 2020

A few compelling reasons to move to cloud contact centers

Posted In: Call center technology Author: Uthaman Bakthikrishnan

Cloud is the new normal in most enterprises with most of them having moved to cloud or in the process of moving to the cloud and contact centers are no exception to this normal. Studies have shown that two-thirds of the contact centers are open to moving to the cloud. However, how do you know […]

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call center technology

Jun 15, 2018

TCN’s Call Center Technology Predictions for 2019

Posted In: Blog, Call center technology, Speech Analytics Author: TCN

We all love predictions – and the pursuit of call center technology as a competitive edge – that gets the pulse racing. That’s why the Executive Vice President at TCN Inc., Darrin Bird, is sharing his predictions for the upcoming year. So, strap on your visionary goggles and have a look beyond the veil of […]

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