Jun 30, 2020

ClearTouch ensures high-quality calling for a call center by helping them tide over low-bandwidth connection of its at-home agents

Posted In: BPO, Call Center Solutions, Case Study Author: Uthaman Bakthikrishnan

The customer is one of the largest online marketplaces for instant custom rate quotes on loans and credit cards. You can shop for loans, deposits, and cards online now. The loans that they work include personal loans, vehicle loans, home loans, and education loans. They work with multiple banks, and they get you the best […]

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Jun 22, 2020

ClearTouch helps a leading bank address the sales, service and support needs of their customers using their cloud contact center platform

Posted In: Call Center Solutions, Case Study Author: Uthaman Bakthikrishnan

The customer is one of the leading banks in India, with 1000+ agents managing various processes. The infrastructure is pretty robust with its call centers and outsourced call centers. They were selling products like fixed deposits, personal loans, credit cards, and bancassurance products of both life and medical insurances of 3rd party organizations. They had […]

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ACD call system cloud contact center platform

Apr 27, 2020

Business-as-usual – ophthalmic care unit uses teleconsulting to tide over COVID-19 lockdown

Posted In: business performance, Case Study, Healthcare Author: Uthaman Bakthikrishnan

Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have about 1000 employees and serve approximately 1200 patients per day, performing 100 surgeries per day. There were about 3000+ surgeries that needed final follow up from the hospitals’ consultants. They had to cancel thousands of in-person appointments due to the […]

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May 13, 2019

The Journey Of A Business And The Role of A Contact Center In It!

Posted In: Call Centers, Case Study Author: TCN

Aarthi started up a business at home that sold specialty products made by the artisans of TamilNadu. At first, she ran her business from one of the spare bedrooms of her house with just one telephone line. She was the only employee and her job was mainly to identify and procure the stuff. She then […]

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