Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

Posted In: Call Center Solutions, Call Centers, Cloud Technology, cloud-based, Competitive Analytics, Customer Service, News Author: TCN

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features […]

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Jan 04, 2018

Top 10 Reasons Call Center Agents Leave Contact Centers

Posted In: Blog, Business Intelligence, Competitive Analytics, Retention Author: TCN

Contact Center Pipeline, in its survey, reports contact center leaders see agent turnover as their primary challenge. The same survey respondents offer a glimpse of a silver lining. They intend to emphasize coaching and development in an attempt to lower turnover rates. But this doesn’t give much insight into why agents leave contact centers. The […]

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Jan 19, 2016

Business Intelligence for Call Centers: Competitive Analytics

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Competitive Analytics Author: TCN

An important, but often overlooked, aspect of any successful business is a thorough competitor analysis. While call centers should primarily focus on developing an excellent product and maintaining outstanding customer service, they can also benefit from an exploration and analysis of what their competitors are doing in the marketplace.

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call center software

Oct 21, 2015

Webinar: Improve Your Call Center with Business Intelligence Analytics

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Mckay Bird, SaaS, Switch to the Cloud, Webinar Author: TCN

Register for our free webinar on TCN’s BI analytics, October 22, at Noon MDT. Gaining better insight into your call center data is critical for improving productivity, streamlining operations and moving your business forward. But gathering and analyzing that data can often be an overwhelming, time-consuming task for contact center managers. Business intelligence (BI) tools […]

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Oct 13, 2015

Using Competitive Analytics to Improve Your Call Center

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Dave Bethers, SaaS, TCN Features Author: TCN

It’s no secret that data analysis can provide many useful insights to businesses, but gathering, analyzing and then implementing changes based on data can be difficult. Competitive analytics gives you real-time business intelligence, analytics and reporting through easy-to-navigate and customizable dashboards. Eliminating the Hurdles While the consensus is that business data analysis is important to […]

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Aug 11, 2015

TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting

Posted In: Business Intelligence, Competitive Analytics, News, Press, Webinar Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Centers + Analytics: A Business Intelligence Platform from TCN” on Thursday, August 20 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully […]

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