Apr 30, 2019

TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

Posted In: Compliance, Natural Language Compliance, News, Press Author: TCN

St. George, Utah, April 30, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers […]

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increase agent productivity

Apr 15, 2019

Top 3 Tech-Savvy Strategies for Call Center Quality Monitoring

Posted In: Blog, call center quality monitoring, Compliance, TCPA, tcpa compliant, Uncategorized Author: TCN

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]

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TCPA Compliance

Jan 28, 2019

10 TCPA Compliance Solutions that Boost The Bottom Line

Posted In: Blog, Compliance Author: TCN

The Telephone Consumer Protection Act (TCPA) is perhaps the most significant piece of call center legislation affecting businesses today. It restricts solicitations and the use of automated phone equipment, with regulations including (but not limited to): Restrictions on automated dialing to cell phones. Callers must stop calling reassigned wired or reassigned wireless phone numbers. Consent, […]

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Software for collections

Jan 17, 2019

How Software for Collections Can Increase Promises to Pay

Posted In: Collections, Compliance, TCPA Author: TCN

ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016. To put that number in terms of customers, 77 million people have delinquent debt. That’s 77 million people that collection agencies need to contact […]

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TCPA Compliance

Jan 08, 2019

The Basics of Call Center Autodialers and TCPA Compliance

Posted In: Auto Dialing, Compliance, TCPA Author: TCN

Autodialers are a common commodity in call centers across the globe. Despite that, misperceptions about them exist, particularly as it relates to TCPA compliance. Autodialers are specifically mentioned in the TCPA, which likely explains the concerns and confusion – especially since fines for violations of the TCPA also have a certain level of notoriety. Autodialers, […]

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TCPA Compliance

Dec 26, 2018

5 Winning Methods that Keep Expanding Call Centers TCPA Compliant

Posted In: Collections, Compliance, TCPA Author: TCN

Many call centers can’t afford not to be TCPA compliant. Literally. For eight years, the Department of Justice, the FTC and the Attorneys General of California, Illinois, North Carolina, and Ohio sued Dish Network for violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registry. They eventually won, forcing the satellite TV […]

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Nov 16, 2018

3 Experts & 10 Questions from TCN’s TCPA Litigation Defense Webinar

Posted In: Collections, Compliance, TCPA Author: TCN

Any collections agency can potentially be hit with TCPA litigation. But there are ways to defend yourself. Recently, TCN partnered with Accounts Recovery to host a webinar called Defending Against TCPA Lawsuits. It featured a trio of legal experts who provided many tips for fighting TCPA litigation: David Linares, chief compliance officer, DCI. He’s well-versed […]

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TCPA Compliance

Nov 09, 2018

Training for Call Center Compliance; 7 Regulations Managers Need to Know

Posted In: Collections, Compliance, TCPA Author: TCN

1. Call Centers Cannot Record the CVV2 Number on Credit Cards According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers. This rule applies to written information along with recorded calls or […]

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Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Blog, Collections, Compliance, TCPA Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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Sep 07, 2018

3 Ways Call Center Software Can Improve Your TCPA Compliance

Posted In: Call Center Solutions, Compliance, TCPA Author: TCN

Businesses that aren’t TCPA compliant run a high risk of being sued. According to The Association of Credit and Collection Professionals (ACA International): “TCPA litigation has consistently increased year-after-year. Between 2010 and 2016 there was a 1,273% increase in litigants; between 2015 and 2016 alone the total number of litigants increased 32%.” Even though these […]

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