Sep 21, 2020

Healthcare Revenue Cycle Management – improving efficiency and profitability of healthcare providers worldwide

Posted In: Healthcare, patient payments Author: Uthaman Bakthikrishnan

RCM in India The profit margins of healthcare providers in the advanced nations range from 2 to 4 percent of revenues. However, by outsourcing the revenue cycle management (RCM) operations, revenues have begun to rise to over 5% consistently for some providers. RCM is the main constituent of the profitability of healthcare providers worldwide. Several […]

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ACD call system cloud contact center platform

Apr 27, 2020

Business-as-usual – ophthalmic care unit uses teleconsulting to tide over COVID-19 lockdown

Posted In: business performance, Case Study, Healthcare Author: Uthaman Bakthikrishnan

Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have about 1000 employees and serve approximately 1200 patients per day, performing 100 surgeries per day. There were about 3000+ surgeries that needed final follow up from the hospitals’ consultants. They had to cancel thousands of in-person appointments due to the […]

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healthcare call center

May 01, 2017

How to Increase Healthcare Debt Collections with VocalRx

Posted In: Collections, Debt, Healthcare, News, VocalRx Author: TCN

Healthcare providers face growing demands like budget constraints, increased transactions costs, and larger patient balances. To meet those challenges, healthcare professionals embrace revenue cycle management and cloud-based technologies. The first refines cash flow by accurately projecting and planning for ebb and flow in the medical office. The second often supplements cash flow practices but offers […]

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healthcare call center

Apr 29, 2016

New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Posted In: Call Center Solutions, Call Centers, Healthcare, Mckay Bird, TCN Features Author: TCN

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients […]

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Apr 27, 2016

TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Posted In: Healthcare, News, Press, VocalRx Author: TCN

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for […]

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