WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, […]

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. […]

As you’ve likely heard by now, on Friday, July 10, the Federal Communications Commission (FCC) released its clarifications to the Telephone Consumer Protection Act (TCPA). Take some time to review the full TCPA Omnibus Declaratory Ruling and Order. We’ve identified a few items in the ruling that have the potential to dramatically impact call centers […]