Oct 02, 2017

How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

Posted In: Business Intelligence, Call Center Solutions, Mckay Bird, News, TCPA Author: TCN

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing […]

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Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: TCN

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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Dec 14, 2016

The Five Best Metrics for Quality Management in the Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird Author: TCN

Quality control, quality assurance, quality management…a lot of “quality” goes into the successful operation of a call center environment. Fortunately, managers don’t have to start from scratch when it comes to defining critical metrics. Many established call center metrics, including average call handle times and calls per hour, remain relevant today. Managers should still look […]

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Dec 06, 2016

TCN CMO Mckay Bird Recognized as a 2017 SAMY Award Winner by Utah Business

Posted In: Awards, Mckay Bird, News, Press, Utah Author: TCN

St. George, Utah – December 6, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that Mckay Bird, chief marketing officer (CMO), has been named a 2017 Sales & Marketer of the Year by Utah Business Magazine. The fifth annual Sales and […]

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Nov 29, 2016

The Top 13 Call Center Technology Trends for 2017

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Mckay Bird Author: TCN

What does 2017 hold for the contact center? A number of key trends currently are dominating the conversation, and started to infiltrate the market well before this year. But, from what we hear from customers, analytss and the media are presenting host of new ones which make it clear 2017 will be an exicting year. […]

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Sep 06, 2016

A Customer-Service Match: Outbound Notifications and Cloud-Based Call Center Technology

Posted In: Call Center Solutions, Customer Service, IVR, Mckay Bird, Outbound Author: TCN

The customer experience is the centerpiece of any call center. It makes for happy customers, and happy customers stay with you business and share their stories with friends and family. They become advocates for your brand, all because of a little thing known as customer service. But that little thing isn’t always easy for call […]

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healthcare call center

Apr 29, 2016

New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Posted In: Call Center Solutions, Call Centers, Healthcare, Mckay Bird, TCN Features Author: TCN

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients […]

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Apr 01, 2016

New Technology Innovations Emerging in the Call Center Marketplace

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird Author: TCN

Technology seems to move at the speed of light these days, regardless of industry. Call center technology, for instance, has undergone so many changes in the past few years that it looks nothing like it did a decade ago. The technology itself is different – from the hardware to the software, and it’s only going […]

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Call Center Service Agents

Mar 30, 2016

Budget-friendly Solutions for Growing Contact Centers

Posted In: Call Center Solutions, Call Centers, Mckay Bird Author: TCN

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required […]

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Mar 09, 2016

TCN’s Year in Review: A Roundup of Product Innovation and Success

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird, Switch to the Cloud Author: TCN

With spring and Daylight Saving Time right around the corner, it’s out with the old and in with the new, right? Well, before we rush to turn the page, we thought we’d take a moment to review a few recent successes, including several award wins! The past year has been pretty exciting here at TCN, […]

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