Jul 10, 2020

Cost reduction in the time of great customer service and customer experience

Posted In: Customer Service, Retention, ROI Author: Uthaman Bakthikrishnan

A Customer case study of the online support experiences of 1000 UK adults revealed that 40% couldn’t get online answers to even the simplest questions. 100% of the respondents preferred to interact with a human being face-to-face. However, Chatbots came a close second where 85% of the respondents saw that as a blend of convenience […]

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Jun 22, 2018

5 Ways Call Center Business Intelligence Speeds Up Return on Investment

Posted In: Business Intelligence, ROI Author: TCN

Few businesses purchase call center technology without considering its return on investment (ROI). Instead, they define their business goals and needs, and then compare possible contact center solutions. A couple of technologies rise to the top – usually the ones geared toward recouping an investment the fastest. One common element to the winner’s circle? Call center […]

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