Sep 10, 2020

What drives the best practices in customer experience around the world?

Posted In: Customer Service, Uncategorized Author: Uthaman Bakthikrishnan

Recently, forbes came up with the top 25 examples of best customer experiences around the world. The bottom line is that all customers want to feel valued and be provided with convenient solutions. I am going to cover some of the examples here and also write a little bit about what empowers them to provide […]

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Sep 01, 2020

Making your call center humane

Posted In: business performance, Uncategorized Author: Uthaman Bakthikrishnan

There are multiple channels through which customers can contact your business. You have multiple channels so that the customers get to choose the channel through which they want to reach you. Some prefer to contact through social, some go to your portal and access the self-service feature, some use the chatbot, some just write an […]

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increase agent productivity

Apr 15, 2019

Top 3 Tech-Savvy Strategies for Call Center Quality Monitoring

Posted In: Blog, call center quality monitoring, Compliance, TCPA, tcpa compliant, Uncategorized Author: TCN

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]

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Apr 01, 2017

Just testing

Posted In: News, Uncategorized Author: TCN

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