Recently, forbes came up with the top 25 examples of best customer experiences around the world. The bottom line is that all customers want to feel valued and be provided with convenient solutions. I am going to cover some of the examples here and also write a little bit about what empowers them to provide […]

There are multiple channels through which customers can contact your business. You have multiple channels so that the customers get to choose the channel through which they want to reach you. Some prefer to contact through social, some go to your portal and access the self-service feature, some use the chatbot, some just write an […]

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]