tcpa compliant happy agents

Feb 22, 2019

3 Differences Between TCPA Compliant and Non-compliant Calls

Posted In: Blog, Call Centers, TCPA Author: TCN

Violating the Telephone Consumer Protection Act (TCPA) could land call centers in some hair-raising legal waters. Consumers can now file class-action lawsuits for violations such as: “Robocalls, or robotexts, to collect between $500 and $1,500 per call or text. The TCPA also lets consumers take legal action against telemarketers who don’t honor the national do-not-call […]

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Feb 08, 2019

How Can Managers Help Keep Agents TCPA Compliant?

Posted In: Blog, tcpa compliant Author: TCN

It’s an unfortunate fact: Agents won’t stay TCPA compliant on their own. That responsibility falls squarely on the shoulders of managers. And managers need to make sure they do keep their agents TCPA compliant because lawyers are ready and willing to sue any call center caught in noncompliance. TCPA litigation has increased by 1,273% from […]

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TCPA Compliance

Dec 26, 2018

5 Winning Methods that Keep Expanding Call Centers TCPA Compliant

Posted In: Collections, Compliance, TCPA Author: TCN

Many call centers can’t afford not to be TCPA compliant. Literally. For eight years, the Department of Justice, the FTC and the Attorneys General of California, Illinois, North Carolina, and Ohio sued Dish Network for violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registry. They eventually won, forcing the satellite TV […]

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