St. George, Utah – June 16, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has granted Platform 3 VocalVision with a 2015 Speech Technology Excellence Award. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies that have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
TCN Platform 3 VocalVision is a virtual call center technology created for the visually impaired, allowing the technological support to navigate incoming and outgoing calls. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center agents to navigate Platform 3.0, TCN’s cloud-based contact center, helping to improve agent productivity while also creating new employment opportunities.
“It is a huge honor to receive this recognition from TMC for our efforts in providing advanced call center technology to meet the needs of visually impaired agents,” said Terrel Bird, CEO and co-founder of TCN. “We are thrilled with the success of Platform 3 VocalVision and are confident that this solution will continue to provide tangible results among the contact center community and open new doors for employment.”
TCN optimized VocalVision to specifically work with JAWS, the world’s most popular screen reader that assists computer users whose vision impairment prevents them from seeing screen content or being able to operate a mouse. VocalVision helps the agent navigate Platform 3.0’s workflows via hot keys that leverage JAWS’ functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call.
“TCN has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. TCN has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.
For more information about Platform 3 VocalVision, visit https://dev.tcn.com/call-center-solutions/visually-impaired-agent-solutions/.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit https://dev.tcn.com/ or follow on Twitter @tcn.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information. For more information about TMC, visit www.tmcnet.com.
Media Contact for TCN:
Gabriel Marketing Group