Work Smarter: Increase Agent Efficiency with TCN

Jun 24, 2015

Posted In: Agent Efficiency, Call Center Solutions, Call Centers, Cloud Technology, Switch to the Cloud, Webinar Author: TCN

Workplace efficiency — it’s on the tip of everyone’s tongues as organizations seek to make the most of every hour of the workday. And while your call center agents are “busy,” are they productive? Are you providing them with the tools and training to be both?

Join us this Thursday, June 25, at noon MT for a free webinar on effective tools for increasing call center agent efficiency. During this 45-minute discussion, we’ll provide you with the insight needed to ensure that you’re preparing your agents for success, including cloud-based call center technology that enables them to place more effective calls in a shorter period of time. Working smarter has never been so easy in the call center.

We’ll also present three case studies showcasing how our call center technology provides the proper tools and metrics for agency efficiency. The solution ultimately increases productivity, reduces training costs, delivers better consumer experiences and produces happier agents.

So join us this Thursday for the inside scoop on increasing agent efficiency with the proper tools and training. We’ll save a seat for you.

About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the ClearTouch solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. ClearTouch serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.